Accessibility

Our Commitment

We believe everyone deserves to enjoy authentic Vietnamese cuisine in a welcoming environment. As a family-owned restaurant serving Ottawa's ByWard Market for over 26 years, we continuously work to improve accessibility and remove barriers for all our guests.

Physical Accessibility

• Ground-level entrance with no steps
• Wide doorways and aisles for wheelchair access
• Accessible restroom facilities
• Movable seating to accommodate mobility devices

Service Accommodations

• Menu available in large print upon request
• Staff trained in accessibility awareness
• Service animals welcome
• Assistance with menu reading available

Digital Accessibility

• Website designed with screen reader compatibility
• High contrast color scheme available
• Keyboard navigation support
• Alt text on images
• Clear, readable fonts

Communication

• Multilingual menu (English, French, Vietnamese)
• Written communication available upon request
• Online reservation system for those who prefer not to call
• AI chat assistant available 24/7

AODA Compliance

We are committed to meeting the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We strive to provide accessible customer service and meet the accessibility needs of people with disabilities in a timely manner.

Feedback & Requests

We welcome your feedback on accessibility at Pho By Night. If you have questions, suggestions, or require accommodations, please contact us: